Product Policy

🌿 Controlled Products Shipping Policy

1. Scope

This policy governs the transportation of controlled products—including CBD, THC, HHC, Steroids and Pharmaceutical products by Express Logistics Courier, subject to applicable laws and licensing requirements.

2. Eligibility & Licensing

• Shipments must originate from licensed producers, dispensaries, or retailers

• For Cannabis, THC, CBD, Hemp products, recipient must provide valid documentation (A Medical Cannabis Card either temporal cannabis card or permanent cannabis card). We accept both Temporal and Permanent Cannabis Cards. We can help you acquire one from our issuing partner if you do not have one.

• Cannabis shipments are accepted only within approved jurisdictions where cannabis transport is permitted

3. Accepted Controlled Products

We transport:

• CBD products compliant with local THC limits

• THC and HHC products where legally permitted

• Pharmaceutical including prescription drugs

• Edibles, vapes, oils, and topicals with proper labeling

Note: Raw flower, seeds, and concentrates may be restricted depending on route and regulation.

4. Packaging & Labeling Requirements

All controlled shipments must:

• Be sealed in tamper-evident packaging

• Include clear labeling with content, origin, and handling instructions

• Be odor-proof and discreetly packaged to prevent detection or tampering

• Display “Cannabis Product – Handle with Care” on outer packaging (where legally required)

5. Security & Tracking

• All controlled product shipments are transported via secure tracked vehicles

• Drivers are trained in compliance, handling, and confidentiality

• Real-time tracking and delivery confirmation are provided to authorized parties

6. Delivery Timeframes

• Controlled products are eligible for same-day or next-day delivery

• Weekend or holiday deliveries must be pre-arranged

• Delays due to regulatory checks or documentation issues may occur

7. Liability & Claims

• Express Logistics Courier is not liable for confiscation due to sender non-compliance

• Claims for damage or loss must be submitted within 24 hours of delivery

• Insurance coverage is available for eligible shipments upon request

8. Compliance & Restrictions

We strictly adhere to:

• Local and national cannabis transport laws

• Local and International Pharmaceutical laws

• Data protection and confidentiality standards

🧊 Perishable Goods Shipping Policy

1. Scope

This policy applies to all shipments containing perishable items, including but not limited to food products, pharmaceuticals, and temperature-sensitive goods.

2. Accepted Perishable Goods

We accept perishable items that:

• Can be safely transported within our delivery timeframes

• Are properly packaged to maintain freshness

• Comply with local and international shipping regulations

Note: Live animals, hazardous perishables, and items requiring sub-zero temperatures may be restricted.

3. Packaging Requirements

To ensure product integrity, all perishable shipments must:

• Use insulated containers or thermal liners

• Include gel packs or dry ice (where applicable)

• Be clearly labeled as “Perishable” with handling instructions

• Be sealed securely to prevent leaks or contamination

4. Temperature Control

• Shipments must maintain required temperature ranges throughout transit

• Clients are responsible for selecting appropriate refrigerants

• Express Logistics Courier offers refrigerated transport options upon request

5. Delivery Timeframes

• Perishable goods are eligible for same-day or next-day delivery only

• We do not guarantee freshness for shipments exceeding 48 hours in transit

• Weekend or holiday deliveries must be pre-arranged

6. Liability & Claims

• Express Logistics Courier is not liable for spoilage due to improper packaging or delays caused by incorrect labeling

• Claims must be submitted within 24 hours of delivery with supporting evidence

• Insurance options are available for high-value perishables

7. Compliance

We adhere to:

• IATA Perishable Cargo Regulations

• Local food safety and pharmaceutical transport laws

• HACCP standards for hygiene and handling