Welcome to Express Logistics Courier Australia. By accessing our website and using our courier services, you agree to comply with the following Terms and Conditions. Please read them carefully.
🚚 Services
Express Logistics Courier Australia provides domestic and regional courier and logistics services, including parcel delivery, freight handling, and express shipping. All services are subject to availability and operational conditions.
📦 Booking & Service Use
- Customers must provide accurate and complete shipment details, including parcel weight, size, and delivery address.
- We reserve the right to refuse or cancel any booking if information provided is incorrect or incomplete.
- Additional charges may apply if shipment details differ from those declared at booking.
⚖️ Pricing & Payments
- Shipping rates are based on weight, distance, and delivery speed.
- All payments must be completed prior to or at the time of service unless otherwise agreed.
- Express Logistics Courier Australia reserves the right to adjust pricing due to unforeseen circumstances such as fuel costs or remote delivery locations.
⏱️ Delivery Times
- Estimated delivery times are provided as guidelines only and are not guaranteed.
- Delays may occur due to weather conditions, traffic, customs, or other unforeseen factors beyond our control.
- We are not liable for delays caused by incorrect shipment details provided by the customer.
📍 Tracking
We provide real-time tracking for most shipments; however, tracking updates may be subject to system or network delays.
🚫 Prohibited & Restricted Items
Customers must not ship items that are illegal, hazardous, or prohibited under Australian law. These include, but are not limited to:
- Dangerous goods or chemicals
- Perishable or fragile items without proper packaging
- Illegal substances or restricted materials
We reserve the right to refuse or dispose of such items if discovered.
📦 Liability & Insurance
- Express Logistics Courier Australia takes reasonable care in handling all parcels.
- We are not liable for loss, damage, or delay beyond our control.
- Customers are encouraged to purchase additional insurance for high-value shipments.
- Claims for lost or damaged items must be submitted within a specified timeframe after delivery.
📝 Cancellations & Refunds
- Bookings may be cancelled prior to pickup, subject to cancellation fees.
- Refunds are assessed on a case-by-case basis.
- No refunds will be issued once the shipment is in transit unless required by law.
🔐 Privacy
Customer information is handled in accordance with our Privacy Policy and used solely for service delivery and communication purposes.
⚖️ Limitation of Liability
To the fullest extent permitted by law, Express Logistics Courier Australia shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
🔄 Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any changes.
📞 Contact Information
For any questions regarding these Terms & Conditions, please contact us:
Express Logistics Courier Australia
Email: support@expresslogisticscourier.com