International Delivery

International Shipping

🌍 Express Logistics Australia – International Shipping Policy

1. Scope

This policy governs the international transportation of parcels, documents, and approved goods by Express Logistics Australia across borders, subject to international trade laws, customs regulations, and carrier restrictions.

2. Service Availability

  • International shipping is available to over 150 countries

  • Service types include:

    • Express Delivery (1–3 business days)

    • Standard Delivery (3–7 business days)

    • Economy Delivery (7–14 business days)

  • Availability may vary based on destination, item type, and carrier partnerships

3. Prohibited & Restricted Items

We do not ship:

  • Hazardous materials (flammables, explosives, corrosives)

  • Perishable goods without proper packaging

  • Counterfeit or unlicensed products

  • Items restricted by destination country laws

4. Packaging & Labeling Standards

All international shipments must:

  • Be packed in durable, tamper-proof packaging

  • Include accurate labeling with sender/recipient details

  • Display customs declarations and invoices (where applicable)

  • Use barcoded tracking labels provided by Express Logistics Australia

5. Customs & Duties

  • Sender is responsible for accurate customs documentation

  • Duties, taxes, and import fees are determined by the destination country

  • Delays due to customs clearance are outside Express Logistics Australia Courier’s control

6. Tracking & Delivery

  • All shipments include real-time tracking

  • Delivery confirmation is provided via email or SMS

  • Signature on delivery may be required for high-value items

7. Insurance & Liability

  • Optional shipping insurance available for declared-value items

  • Express Logistics Australia is not liable for delays due to customs, weather, or third-party carriers

  • Claims for damage or loss must be submitted within 5 business days of delivery

8. Returns & Refusals

  • Undeliverable items may be returned to sender at sender’s expense

  • Refused shipments due to customs violations will not be refunded

  • Return shipping fees apply unless covered by sender’s insurance